Refund Policy
Should the product you have purchased from Cotswold Essentials be faulty, damaged, inedible or defective, we will happily refund the purchase price using your original payment method or exchange the product.

Cotswold Essentials reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy.

To make a claim under our Returns Policy, you must provide us with a valid receipt and notify us within 24 hours of purchase. The staff member handling your request will advise if you need to return the item back to the store. Any cost incurred by you in bringing the item back to the store, will be borne by you.

Cancellation Policy
Cotswold Essentials may suspend or cancel any accepted order or your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

You can cancel your registration with us at any time online, or by emailing or calling us. If you do so, you must stop using Cotswold Essentials’ services

In the case of non-perishable products only, our customers who are consumers (being those customers ordering the products outside of the course of their business or trade) have the right to cancel the order and contract for those products at any time until the expiry of the 7th working day after the date of delivery of the products by notifying us by telephone 01242 609500, email or post to: Cotswold Essentials, 4 North Street, Winchcombe Cheltenham GL54 5LH.


We will arrange with you to collect or have you return any such non-perishable goods; we will credit your payment card with the price (if any) that you have paid for such products less our reasonable costs in collecting the goods. In the case of perishable products you do not have the right to cancel the order or contract after 24 hours of purchase.

The suspension or cancellation of your registration shall not affect your and/or our rights or liabilities accrued to the date of suspension or cancellation or any orders submitted by you before we received notice of your cancellation, and you will continue to be bound by such orders.